Privacy Policy

UM HUB INC operates https://umhubmetal.com. This Privacy Policy explains how UM HUB INC collects, uses, discloses, and protects personal information when a visitor browses the site, creates an account, communicates with support, or places an order.

INFORMATION COLLECTED

UM HUB INC may collect information that a customer provides directly, including:

- Name, email address, telephone number, billing address, and shipping address.
- Account credentials and saved preferences when an account is created.
- Cart contents, products purchased, order history, returns, refunds, and customer-service records.
- Messages, reviews, survey responses, photographs submitted for damage claims, and other content sent to support.
- Payment status, transaction identifiers, payment method type, and limited payment details supplied by payment processors. Complete card numbers are handled by payment providers and are not provided to UM HUB INC as readable full card numbers.

UM HUB INC and service providers may automatically collect:

- IP address, browser type, device identifiers, operating system, language, approximate location, and network information.
- Pages viewed, links selected, search terms, cart activity, checkout activity, referring pages, session timing, and interactions with emails or advertisements.
- Cookie identifiers, consent choices, fraud signals, and diagnostic information.

SOURCES OF INFORMATION

Information may come directly from customers, automatically from browsers and devices, from Shopify, from payment providers, from shipping carriers, from analytics or advertising providers, and from other service providers used to operate the store. Information may also be received when a customer uses Apple Pay, Google Pay, or another third-party account during checkout.

HOW INFORMATION IS USED

UM HUB INC may use personal information to:

- Process payments, accept and fulfill orders, arrange shipping, and provide tracking.
- Communicate about orders, address changes, cancellations, returns, refunds, and support requests.
- Maintain customer accounts and remember preferences.
- Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions.
- Operate, troubleshoot, measure, and improve the website, checkout, products, packaging, and customer experience.
- Send marketing communications when permitted and honor unsubscribe or consent choices.
- Measure advertising and understand whether campaigns are effective, subject to applicable consent and opt-out requirements.
- Comply with tax, accounting, consumer-protection, recordkeeping, legal-process, and regulatory obligations.
- Establish, exercise, or defend legal claims and enforce site policies.

SHOPIFY'S ROLE AND PROCESSING

The store is hosted on Shopify. Shopify provides the ecommerce platform, storefront, checkout, customer-account functions, order processing tools, security features, analytics, and related services that allow UM HUB INC to operate umhubmetal.com.

When a visitor browses the store or a customer places an order, Shopify may collect and process personal information such as contact details, device and browser data, IP address, browsing and cart activity, billing and shipping information, transaction information, order history, privacy preferences, and payment information. Shopify may process this information on behalf of UM HUB INC to provide merchant services and may also process certain information for Shopify's own purposes as described in Shopify's Consumer Privacy Policy.

Shopify and its service providers may process information in countries other than the customer's country of residence. Shopify's processing is governed by Shopify's own legal terms, security measures, and privacy notices in addition to this Privacy Policy.

If Shopify Network Intelligence or another Shopify Enhanced Service is enabled, Shopify may use eligible customer and device data together with data from interactions with other Shopify merchants to provide enhanced analytics, personalization, fraud protection, performance, or advertising services. Applicable consent signals, Global Privacy Control signals, and data-sharing opt-out choices will be handled through Shopify privacy features when configured for the relevant region.

COOKIES AND SIMILAR TECHNOLOGIES

UM HUB INC, Shopify, and approved service providers may use cookies, pixels, local storage, and similar technologies to keep the storefront and checkout working, maintain a cart, remember preferences, prevent fraud, measure performance, understand site use, and support advertising.

Necessary technologies are used to provide requested functions and protect the site. Analytics, personalization, or advertising technologies are used according to applicable law and the visitor's consent or opt-out choices. Visitors can use the store's cookie banner or Cookie Preferences link, when available, and can also change browser settings. Blocking necessary cookies may prevent cart, account, or checkout functions from working correctly.

Where supported by applicable law and store settings, a Global Privacy Control signal or the store's data-sharing opt-out page may be used to opt out of processing treated as a sale, sharing, or targeted advertising.

WHEN INFORMATION IS DISCLOSED

UM HUB INC may disclose personal information to categories of recipients that need it for legitimate business or legal purposes, including:

- Shopify and ecommerce-platform service providers.
- Payment processors, banks, fraud-screening providers, and digital-wallet providers.
- Fulfillment providers, warehouses, shipping carriers, and delivery partners.
- Website hosting, cloud storage, security, customer-support, email, analytics, and marketing providers.
- Professional advisers such as accountants, auditors, insurers, and legal counsel.
- Government authorities, courts, regulators, or law enforcement when disclosure is legally required or reasonably necessary to protect rights, safety, and security.
- A buyer, investor, successor, or adviser involved in a proposed or completed merger, financing, reorganization, sale, or transfer of business assets, subject to appropriate safeguards.

Service providers are authorized to use information only as needed to provide contracted services or as otherwise permitted by law and their applicable privacy terms.

SALE, SHARING, AND TARGETED ADVERTISING

UM HUB INC does not sell personal information in exchange for money. Certain cookie, analytics, Shopify Enhanced Services, or advertising activities may be defined as a “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws even when no money is exchanged.

Eligible visitors may opt out through the Cookie Preferences or data-sharing opt-out link displayed on the store, by enabling a recognized Global Privacy Control signal, or by emailing info@umhubmetal.com with the subject “Privacy Request.” The available method may depend on location and current store configuration.

MARKETING COMMUNICATIONS

Marketing emails are sent only as permitted by law. A recipient can unsubscribe using the link in a marketing email. Transactional messages about an order, account, return, refund, or security issue may still be sent after a marketing opt-out.

DATA RETENTION

UM HUB INC retains personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain records, prevent fraud, resolve disputes, and comply with tax, accounting, consumer-protection, and other legal obligations. Retention periods vary by record type, transaction status, legal requirement, and operational need. Information may be deleted, anonymized, or securely isolated when it is no longer needed, subject to lawful exceptions.

SECURITY

UM HUB INC uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No internet transmission or storage system is completely secure. Customers should use unique passwords, protect account credentials, and contact info@umhubmetal.com if unauthorized account or order activity is suspected.

CHILDREN'S PRIVACY

Umhubmetal.com is intended for a general adult shopping audience and is not directed to children under 13. UM HUB INC does not knowingly collect personal information from children under 13. A parent or guardian who believes a child submitted personal information may contact info@umhubmetal.com to request review and deletion.

U.S. STATE PRIVACY RIGHTS

Depending on the customer's state of residence and applicable law, the customer may have rights to request access to personal information, correction, deletion, portability, information about categories of disclosure, or an opt-out of processing treated as sale, sharing, or targeted advertising. Some states also provide a right to appeal a denied privacy request and a right not to receive unlawful discriminatory treatment for exercising privacy rights.

To submit a request, email info@umhubmetal.com with the subject “Privacy Request.” The request should identify the right being exercised and provide enough information to locate the relevant records. UM HUB INC may verify identity and authority before responding. An authorized agent may submit a request when applicable law permits, but proof of authorization and identity verification may be required.

If a request is denied, the response will explain the reason and any available appeal method required by applicable law. Certain information may be retained or excluded when a legal exception applies, including information needed to complete a transaction, prevent fraud, comply with law, or establish legal claims.

EXTERNAL SERVICES

The site may link to carrier, payment, social-media, or other third-party services. Those organizations control their own privacy practices. Customers should review the privacy notice of any external service they choose to use.

CHANGES TO THIS POLICY

UM HUB INC may update this Privacy Policy to reflect changes in legal requirements, Shopify features, installed applications, data practices, or store operations.Material changes will be communicated when required by law.