Shipping Policy

This Shipping Policy applies to orders placed through umhubmetal.com for delivery within the United States.

SHIPPING AREA AND COST

Umhubmetal.com offers free standard shipping to eligible residential and commercial addresses throughout the United States. Delivery is not available to military addresses in the AA, AE, or AP regions. No standard shipping charge is added at checkout for an eligible U.S. address.

Umhubmetal.com works with trusted carriers, including UPS and FedEx freight partners, to move orders safely and reliably. The carrier and service level are selected according to the product, package size, destination, and available delivery network. A specific carrier cannot be guaranteed unless confirmed in writing before purchase.

ORDER CUTOFF TIME

The daily order-processing cutoff is 5:00 PM (UTC-5), Monday through Friday. An order placed after 5:00 PM, on a weekend, or on a public holiday begins processing on the next business day.

PROCESSING TIME

Orders normally require 1–2 business days for payment verification, order review, packing, and carrier preparation. Processing time begins on the first applicable business day after the order is accepted.

TRANSIT TIME

After carrier pickup, standard transit normally takes 3–7 business days.

TOTAL ESTIMATED DELIVERY TIME

The normal total time from order acceptance to delivery is 4–9 business days:

- Processing: 1–2 business days
- Carrier transit: 3–7 business days
- Total estimated delivery: 4–9 business days

These are good-faith estimates, not guaranteed appointment times. Severe weather, carrier congestion, remote destinations, address problems, security checks, or events outside reasonable control may cause delays.

ORDER CONFIRMATION AND TRACKING

After checkout, an order confirmation is sent to the email address provided by the customer. Tracking information is sent when the carrier accepts the shipment or when tracking becomes available. Tracking may require up to 48 hours to display its first carrier scan.

ADDRESS ACCURACY

Customers must provide a complete and deliverable address, including apartment, suite, unit, access, or business information when applicable. umhubmetal.com is not responsible for delay caused by missing or incorrect address information supplied at checkout.

To request an address correction, email info@umhubmetal.com within 24 hours after placing the order. Include the order number and complete corrected address. Address changes are not guaranteed after fulfillment begins or a shipping label is issued. Additional carrier charges resulting from an incorrect address, refusal, or failed delivery may be deducted from an eligible refund when permitted by law and disclosed to the customer.

ORDER CANCELLATION

Cancellation requests must be submitted to info@umhubmetal.com within 24 hours after ordering. A request is not approved until confirmed by support. If packing, fulfillment, or carrier pickup has begun, the order may no longer be cancelable and the customer may need to follow the Return and Refund Policy after delivery.

MULTIPLE PACKAGES

An order containing more than one item may arrive in separate packages or on different days. Separate tracking numbers may be issued. There is no additional shipping charge when umhubmetal.com chooses to split an eligible free-shipping order.

DELIVERY AND DAMAGE CHECK

Customers should inspect the package promptly after delivery. If the item is damaged, defective, incomplete, or different from the item ordered, email info@umhubmetal.com within 7 calendar days after delivery. Include the order number and clear photographs of the item, outer packaging, inner protection, and shipping label. Packaging should be retained until the claim is resolved.

LOST OR STALLED PACKAGES

If tracking shows no movement for 5 business days beyond the expected delivery date, or shows delivered but the package cannot be found, customers should check the delivery area and contact the carrier first. Then email info@umhubmetal.com so a carrier inquiry can be opened. A replacement or refund is considered after the carrier inquiry and order details are reviewed.

SHIPPING DELAYS

If umhubmetal.com learns that an order cannot ship within the stated processing period or cannot reasonably arrive within the advertised timeframe, the customer will be notified using the order contact information. Where required, the customer will be offered the choice to accept the revised timeframe or cancel the unshipped order for a refund to the original payment method.