Refund policy

This policy explains the return, refund, damage, cancellation, and exchange procedures for purchases made through umhubmetal.com.

30-DAY RETURN WINDOW

Customers may request a return within 30 calendar days after the carrier records the order as delivered. The return request must be emailed to info@umhubmetal.com before the 30-day period ends.

RETURN ELIGIBILITY

For a standard return based on preference, size, color choice, or another buyer-remorse reason, the product must be:

- Unused, uninstalled, and unmodified.
- Free from scratches, bends, stains, odors, mounting marks, or other customer-caused damage.
- Complete with all pieces, accessories, instructions, and included hardware.
- Packed in the original product packaging or equivalent protective packaging suitable for metal wall décor.
- Accompanied by the order number or other proof of purchase from umhubmetal.com.

Opening the shipping carton for inspection does not by itself make an item ineligible, provided the product remains in returnable condition.

HOW TO REQUEST A RETURN

1. Email info@umhubmetal.com within 30 calendar days after delivery.
2. Include the order number, item being returned, reason for return, and current condition.
3. Include photographs when the item is damaged, defective, incorrect, incomplete, or has a packaging issue.
4. Wait for written return authorization and the correct return address.
5. Pack the item securely and ship it according to the authorization instructions.

RETURN METHOD

Returns are accepted by mail after authorization.

Return address: 5317 Fairway St, Jackson, MS 39211, US.

RETURN SHIPPING COSTS

For a buyer-remorse return—such as a change of mind, an unwanted item, or a product that does not fit the customer's preferred space—the customer is responsible for arranging and paying return shipping. A trackable service and adequate shipping insurance are recommended. Original free standard shipping does not create a refundable shipping amount.

If umhubmetal.com confirms that an item arrived damaged, is defective, is materially different from the ordered item, or was sent in error, umhubmetal.com will provide a prepaid return label or another no-cost resolution. Customers will not be charged return shipping for a confirmed seller or transit error.

RESTOCKING FEE

umhubmetal.com does not charge a restocking fee for an eligible return.

INSPECTION AND REFUND TIMING

After an authorized return is delivered, the item is inspected for eligibility and completeness. umhubmetal.com will notify the customer if the refund is approved or if additional information is needed.

After the refund is confirmed, umhubmetal.com will issue it to the original payment method within 5 business days. The customer's bank, card issuer, or digital-wallet provider may require additional time to post the credit. Cash, check, or a different payment method cannot be substituted for the original payment method.

The refund covers the eligible product amount and applicable tax paid for that product. Any lawful deduction for customer-caused damage, missing components, or an unauthorized shipping charge will be explained before the refund is finalized.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ITEMS

Inspect the shipment promptly. Report visible or concealed shipping damage, a defect, a wrong item, or missing components to info@umhubmetal.com within 7 calendar days after delivery. Include photographs of the product, outer carton, inner packaging, and shipping label, and keep all packaging until the claim is resolved.

After review, umhubmetal.com may provide replacement parts, a replacement item, a prepaid return, or a refund, depending on the problem and product availability. This process does not limit rights provided by applicable law.

NO DIRECT EXCHANGES

Umhubmetal.com does not process direct exchanges. To obtain a different product, size, finish, or design, the customer must return the original item under this policy and place a new order. The new order is charged separately and is subject to current price and availability.

REFUSED, UNDELIVERABLE, OR UNCLAIMED PACKAGES

If a package is returned because of an incorrect address provided at checkout, refusal without authorization, repeated failed delivery, or failure to claim the package, the order will be reviewed after it returns. Actual carrier charges caused by the failed delivery may be deducted from an otherwise eligible refund when permitted by law and disclosed to the customer. This deduction does not apply when the failure was caused by an error confirmed to be the responsibility of umhubmetal.com or the carrier.

NON-RETURNABLE SITUATIONS

A standard buyer-remorse return may be declined when the request is made after 30 calendar days, the item was installed or modified, components are missing, the product was damaged after delivery, or the item was not purchased from umhubmetal.com. Damaged or defective product claims and non-waivable legal rights are handled separately from these buyer-remorse conditions.